To receive information regarding ACCU-CHEK® Insulin Delivery Systems products and services, please fill out this form. When finished, click the “submit” button to have your request sent to Roche Insulin Delivery Systems.If you have any questions or comments regarding ACCU-CHEK or Disetronic products and services, please contact us: • Via email at info.insulindelivery@roche.com • By phone at 1-800-280-7801 • By mail at: Roche Insulin Delivery Systems Inc. 11800 Exit 5 Parkway Suite 120 Fishers, IN 46037. NOTE: If you are having issues with your insulin pump or insulin pump products, you may contact Pump Support 24 hours a day, 7 days a week at 1-800-688-4578. For all other inquiries, please click here to be redirected to our information request page.

Return Policy Please report any problems with your order within 5 days of receipt to Customer Service. Call us at 1-800-280-7801. If you suspect there is a defect, quality or performance issue with the products you purchased, please call our product and technical support line immediately at 1-800-688-4578. Returns are Easy All returns must be accompanied by a Returned Goods Authorization (RGA) number. To obtain an RGA for the products you wish to return, please contact our customer service department at 1-800-280-7801. Simply indicate the reason for your return, include the packing slip with your return and the returned goods authorization number which you got from customer service, wrap the package securely and send to Roche Insulin Delivery Systems at the address below. For your protection, we recommend that you insure your returned goods shipment. Returned Goods Packages should be addressed to: Roche Insulin Delivery Systems, Inc. 11800 Exit 5 Parkway, Suite 120 Fishers, IN 46037 You have 30 days from the time of receipt of your order to return unopened products for a full refund. Please note that we can process returns and refunds only for items purchased from Roche Insulin Delivery Systems and/or ACCU-CHEKPumpStore.com. If you purchased products from a diabetes supplies distributor, please contact that distributor for their returns policy.